Dynatrace Engineer

Hi

Hope You are doing well |

We have an urgent below position .If you are interested please share your updated resume with the rate expectation.

Job Title :L2 Dynatrace Consultant

Location:Remote

Job Description

Experience in Dynatrace implementation preferably in service provider network with strong UNIX/Windows knowledge.

· Should possess strong scripting knowledge in Shell, Python etc.

· Knowledge on Dynatrace agent deployment and configuration for Java, PHP , Node JS and .Net applications.

· Configuring the Collectors, Web agents, Host agents and API plugins.

· Create monitoring dashboards for IT team and the business team.

· Understands incident rules and alerts and get those defined for applications.

· Triage, diagnose, and resolve or escalate internal system alerts to ensure we maintain Service Level Agreements

· Understands measures, business transactions, custom sensors, CPU samples etc.

· Should have experience in Integrations with other tools.

· Should have been part of the team in High Availability configuration in complex environment.

· Experience with REST and web services interfaces, XML, JSON Plus

· Experience in working as a part of a team involved in the implementation of Dynatrace for big Global customer.

· Should be a fast learner of various other tools and integrate where possible.

· Should possess good communication and interpersonal skills

· Out of the Box Thinker with technical Savoir-faire

· To adhere to quality standards, regulatory requirements and company policies

· To provide support for on call escalations and doing incident and problem management

· To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team

· To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

· Work on value adding activities such Knowledge base update and management, Training fresher’s, coaching analysts and conducting interviews or participation in hiring drives

· To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

--

Thanks & Regards,

SHIV PRASAD

Raas Infotek Corporation.

262 Chapman Road, Suite 105A,

Newark, DE -19702

Direct No: (332)333-8130

Email: Shiv.prasad@raasinfotek.com